At Terra Glow LLC, every product is individually handcrafted with care, time, and detailed craftsmanship. Because each piece is handmade, artistic, and often customized, we are unable to accept returns, exchanges, or cancellations once a purchase is completed. All sales are final. Due to the nature of handcrafted Lippan art, slight variations in texture, color, mirror placement, clay work, and finishing may occur. These natural variations are part of the beauty and uniqueness of handmade art and are not considered defects. Custom orders, personalized items, event décor, bulk orders, workshop registrations, sale items, and in-person market purchases are non-refundable and non-returnable. If an item arrives damaged during shipping or if you receive the wrong item, please contact Terra Glow within 48 hours of delivery with clear photos of the item, packaging, and order details. We will review the issue and, if approved, may offer a repair, replacement, or store credit at our discretion. We kindly ask customers to review all product details, photos, sizes, colors, and customization requests carefully before purchasing. Thank you for supporting handmade art and small business craftsmanship. Terra Glow LLC Where the Earth Finds Its Light